Roles : IT, HR Admin and Employee

1. After an order is received on the platform, the vendor will be notified and process this order.

2. They will then confirm if the stock is available. These #1 and #2 steps usually take 1-3 business        days.

3. Once confirmed, you will receive an order confirmation from Esevel.

4. The vendor will arrange the delivery. Delivery might be done via a third party courier (tracking         number will be provided) or their own logistics team (no tracking number). Lead time varies depending on the location. Usually it takes 1-2 business days if within the capital city and additional days depending on the shipping area. 

5. Once the info is available, Esevel will update the order status and inform you by an automatic             email. You will received the email when : 

• Order is Confirmed 

• Order is Shipping (will contain the shipping information such as : estimated of the delivery and tracking number)

• Order is Delivered (will contain the delivered date) 

6. The Courier will contact you on the day of delivery.

Here're the statuses for your order.

• New / Pending: Order has just been placed and pending processing.

• Confirmed: Vendor has confirmed the order.

• Processing: Vendor is processing the order.

• Shipping: The order is now in shipping.

• Delivered: Order is delivered to the recipient.

• On Hold: Order has been put on hold ie. not being processed.

• Refunded: Refunded is being processed.

• Failed: The order didn’t go through.

• Canceled: The order is canceled.